Data Factory
Data Factory is close to Grove Exchange, 9, Grove Avenue, Claremont, Cape Town, City of Cape Town, Western Cape, 7700
- Address: 1st Floor, 174 Main Rd, Claremont, Cape Town, 7708, South Africa
- Phone: +27 21 681 5700
- Website: datafactory.co.za
Data Factory, opening hours today
| Day of week | Open | Close |
|---|---|---|
| Monday | 8:30 AM | 5 PM |
| Tuesday | 8:30 AM | 5 PM |
| Wednesday | 8:30 AM | 5 PM |
| Thursday | 8:30 AM | 5 PM |
| Friday | 8:30 AM | 5 PM |
| Saturday | 8 AM | 12:30 PM |
Data Factory reviews
Called them with request to submit a claim. They went mum. Contacted a family member about unclaimed benefits. Called them again, a really unprofessional person wanted details immediatwly, could notmwait untill next day, saod tjwy will xall me in 30 mins for details. Still waiting .
1) I followed up on a claim, was given a Ref Number and asked to call Old Mutual 2) Contacted old Mutual, they said they did not receive and documents as yet …
Inept, unprofessional call centre. Allegedly sent all my documentation through to the fund administrator 2 months prior to me making contact with TDF, only for the fund administrator to say they have no knowledge of the claim at all, and have received no claim forms.
Called them with request to submit a claim. They went mum. Contacted a family member about unclaimed benefits. Called them again, a really unprofessional person wanted details immediately, could not wait until next day, said they will call me in 30 mins for details. Still waiting.
I followed up on a claim, was given a Ref Number and asked to call Old Mutual.
Contacted Old Mutual, they said they did not receive any documents as yet.
Inept, unprofessional call centre. Allegedly sent all my documentation through to the fund administrator 2 months prior to me making contact with TDF, only for the fund administrator to say they have no knowledge of the claim at all, and have received no claim forms.
The customer service was terrible. The staff was unprofessional and asked for details immediately without waiting until the next day.
I called them with a claim request and they didn't respond. I then contacted a family member who had unclaimed benefits. I called them again and the person who answered was really unprofessional and wanted details immediately instead of waiting until the next day. They said they would call me in 30 minutes for details, but I'm still waiting.
I followed up on a claim and was given a reference number. I called Old Mutual, but they said they hadn't received any documents yet.
I had a terrible experience with this call center. They claimed to have sent all my documentation to the fund administrator, but when I contacted the fund administrator, they had no record of my claim and hadn't received any claim forms.
The call center was extremely inept and unprofessional. They supposedly sent all my documentation to the fund administrator two months ago, but when I reached out to the fund administrator, they had no knowledge of my claim and hadn't received any claim forms.
The customer service at this call center was deplorable. The staff was unprofessional and demanded details immediately instead of waiting until the next day to discuss them. I'm still waiting for their call with the details they requested 30 minutes ago.
I had a horrible experience with this call center. I called them to submit a claim, but they didn't respond. When I contacted a family member about unclaimed benefits, I called them again and the person who answered was really unprofessional and insisted on getting my details immediately instead of waiting until the next day. They promised to call me back in 30 minutes for the details, but I'm still waiting.
I followed up on a claim and was given a reference number. However, when I called Old Mutual, they informed me that they hadn't received any documents yet.
