iOpen Group
iOpen Group is close to Civin Drive, Essexwold, City of Ekurhuleni Metropolitan Municipality, Gauteng, 2007
- Address: 60 Civin Dr, Essexwold, Germiston, 2008, South Africa
- Phone: +27 10 590 5980
- Website: iopen.co.za
iOpen Group, opening hours today
| Day of week | Open | Close |
|---|---|---|
| Monday | 7 AM | 5 PM |
| Tuesday | 7 AM | 5 PM |
| Wednesday | 7 AM | 5 PM |
| Thursday | 7 AM | 5 PM |
| Friday | 7 AM | 5 PM |
iOpen Group reviews
Very unhappy. Got attitude from a operator phoning me over and over again for information that she already recieved claiming the fault is on my side. Been begging over email for her to phone me back as Im very unhappy... And Still waiting...
Call centre for big brands
Modern professional offices.
Very unhappy. Got attitude from a operator phoning me over and over again for information that she already recieved claiming the fault is on my side. Been begging over email for her to phone me back as Im very unhappy... And Still waiting...
Call center for big brands.
Modern professional offices.
The customer service staff was rude and unhelpful. They lacked any sort of empathy and seemed more interested in blaming me for their mistake. Definitely not the kind of service I expect from a call center.
The quality of the products and services provided by this call center was subpar. I found many errors and inconsistencies in the information they provided, and their solutions did not solve my problems satisfactorily.
The initial impression and atmosphere of the call center were quite positive. The staff seemed friendly and professional, and the offices were well-maintained. However, this positive impression quickly changed when I encountered the poor customer service.
Overall, my experience with this call center was extremely disappointing. The lack of quality customer service overshadowed any positives, and I would not recommend their services to others.
The facilities and amenities at this call center were satisfactory. The office was clean and well-equipped, and the technology used for calls was up to date. However, this did not make up for the poor customer service I received.
The value for money at this call center was lacking. I expected better service for the price I paid, and I feel like I did not get my money's worth.
The wait time and reservations process at this call center were frustrating. I had to wait on hold for extended periods of time and had difficulty getting through to a representative. The lack of efficiency in this area was a major drawback.
In my personal experience, I found the call center to be chaotic and disorganized. The representatives I spoke to were not knowledgeable about the products and services they were supposed to be assisting with, and I had to repeat myself multiple times.
The ambiance and decor of the call center were pleasant. The office had a modern and clean look, which made it a comfortable environment to be in. However, this did not make up for the poor customer service and lack of quality in other areas.
