Charmaine just ruined my morning. I made an online order from the car, it’s 1 degrees. I get into the gym foyer and advised to press buzzer for kauai which I did. No one attended to me. Few mins later I buzz again to no avail. Then I tried again not but it went through to a number that did not accept calls. It then disconnected me from the gym. The security told me I can’t get to Kauai batches you have to be at gym to act.. still not understanding you can access through phone and even if not you could have at least confirmed my entry via security as the doors opened.. I then re parked my car and went out in the freezing cold for the kauai as the company then called back 3-5 miniyrs later to say they are waiting for me. If you were waiting for me then why were you not at the door? It’s so inconsiderate to schedule a service when you are not ready for it and even though not ready you can’t even inform your client. Definitely never ordering from Kauai Virgin Active Old Eds again.