They do not deserve any ratings ... Yesterday I took my gran in as she had a fall and literally broke her arm,we sat from 12pm till 10pm then only did she get assistance. My gran, 83years, was in so much pain, but not one nurse came to the waiting area to do a simple pain assessment,bring some water or even check on us, she could hear them in the staff area laughing, talking loudly and making jokes about patients and they even make bets that they could make a patient wait the longest.They threatened to to call security on me after i approached the to enquire what the problem was. I kept telling them she's in a lot of pain ... They threatened me with arrest. I will take it up with the necessary officials and i will. Make sure they are made to pay for this.They are staff they have no compassion for human life at all ... By far the worst service ever