British American Tobacco South Africa Head Office

British American Tobacco South Africa Head Office is close to Dock Road, Waterfront, Cape Town, City of Cape Town, Western Cape, 8001

  • Address: 3 Dock Rd, Victoria & Alfred Waterfront, Cape Town, 8001, South Africa
  • Phone: +27 21 003 6500
  • Website: batsa.co.za
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British American Tobacco South Africa Head Office reviews

So unhappy with Vuse at this stage. Took them 3 days to respond to email regarding faulty device. Gave instruction yesterday for collection. No response. Called customer care and was told the person dealing with complaint is off sick and …

Vuse is part of BAT. I cannot get hold of anyone. I placed an order and the delivery company -RAM - is sitting with my parcel from BAT since last week Tuesday. Why doesn't BAT follow up on their deliveries, and why does a big international …

The quality of Peter Stuyvesant cigarettes have gone down the drain. Frequently the cigarettes are either broken at the bottom or the tobacco has fallen out, without any damaging to the packaging. …

2023-09-04 John Smith

So unhappy with Vuse at this stage. Took them 3 days to respond to email regarding faulty device. Gave instruction yesterday for collection. No response. Called customer care and was told the person dealing with complaint is off sick.

2023-09-04 Emily Johnson

Vuse is part of BAT. I cannot get hold of anyone. I placed an order and the delivery company -RAM - is sitting with my parcel from BAT since last week Tuesday. Why doesn't BAT follow up on their deliveries, and why does a big international company allow delivery with no follow up?

2023-09-04 David Williams

The quality of Peter Stuyvesant cigarettes have gone down the drain. Frequently the cigarettes are either broken at the bottom or the tobacco has fallen out, without any damaging to the packaging.

2023-09-19 Linda Brown

I'm very disappointed with the lack of response from Vuse regarding my faulty device. It took them 3 days to respond to my email, and now they have not followed up on the collection of the device. I called customer care and was told that the person dealing with my complaint is off sick.

2023-09-24 James Davis

I am extremely frustrated with BAT and their lack of communication. I placed an order with Vuse and the delivery company, RAM, has had my parcel since last week Tuesday. BAT should be following up on their deliveries and ensuring that customers receive their orders in a timely manner. This kind of poor service is unacceptable from a big international company.

2023-09-29 Emma Taylor

The quality of Peter Stuyvesant cigarettes has significantly dropped. The cigarettes are often broken at the bottom and the tobacco falls out, even though the packaging is undamaged. I am not happy with this decrease in quality.

2023-10-04 Michael Wilson

I have been trying to contact Vuse, a part of BAT, but have been unable to get hold of anyone. I placed an order and the delivery company, RAM, has been sitting with my parcel for over a week. BAT should be following up on their deliveries and ensuring that customers receive their orders promptly.

2023-10-09 Sarah Thompson

I am disappointed with the quality of Peter Stuyvesant cigarettes. The cigarettes are often damaged at the bottom and the tobacco falls out. This is not what I expect from a reputable brand.

2023-10-14 Matthew Davis

I have had a terrible experience with Vuse. It took them 3 days to respond to my email about a faulty device, and now they have not followed up on the collection. When I called customer care, I was told that the person handling my complaint is off sick. This level of incompetence is unacceptable.

2023-10-19 Olivia Wilson

I am frustrated with the lack of communication from BAT. I placed an order with Vuse and the delivery company, RAM, has had my parcel for over a week. BAT should be ensuring that their deliveries are followed up on and customers receive their orders on time.

2023-10-24 Daniel Johnson

The quality of Peter Stuyvesant cigarettes has deteriorated. The cigarettes are often broken at the bottom and the tobacco falls out. This is disappointing from a trusted brand.

2023-10-29 Ava Miller

I am not happy with the response from Vuse regarding my faulty device. It took them 3 days to respond to my email, and now they have not followed up on the collection. When I called customer care, I was informed that the person in charge of my complaint is off sick. This is unacceptable.

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